Thank you for shopping at Teguoffer. We currently deliver to the contiguous United States and mainland Canada. For this policy, the contiguous United States refers to the 48 adjoining states. We do not ship to Alaska, Hawaii, U.S. territories, or Canadian territories at this time.
To keep things simple, all orders to eligible destinations ship free.
| Destination | Shipping Cost | Handling Time | Transit Time |
| Contiguous United States | Free | 1–2 business days | 3–6 business days |
| Mainland Canada | Free | 1–2 business days | 5–8 business days |
When Your Order Ships
Once payment is confirmed, orders are typically prepared within 1–2 business days. Business days are Monday through Friday, excluding holidays. Orders placed after 6:00 PM Central Time, or on weekends and holidays, generally begin processing on the next business day.
We select a qualified carrier based on your destination and service availability. After your order ships, you will receive a shipping confirmation email with the carrier name and tracking number.
About Delivery Estimates
The transit times above are estimates, not guarantees. Once a package is with the carrier, delivery can be affected by weather, carrier volume, or other events outside our control. If a delivery takes longer than the estimate shown, that alone does not mean the package is lost. We appreciate your patience, and we are happy to help check on an order if it seems delayed.
Check Your Address Before Checkout
Please double-check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible at info@teguoffer.com or +1 832-845-7745. Once an order has shipped, an address change may no longer be possible. If a package is returned to us because of an incorrect or incomplete address, we will contact you to discuss the next step.
If Something Goes Wrong in Transit
If your package arrives damaged, or if tracking shows it as lost or undeliverable, please contact us. We will work with the carrier and review the situation under our Return & Refund Policy.
For toy orders, we especially recommend checking the package for any visible damage before handing it to a child. If the outer box is damaged, taking a quick photo before opening can help us resolve any issue faster.
If you have questions about shipping before placing an order, reach out to us at info@teguoffer.com or +1 832-845-7745. Our service hours are Monday–Friday, 9:00 AM–6:00 PM Central Time (CST).