Where do you ship?
We ship to the contiguous United States and mainland Canada. The contiguous United States means the 48 adjoining states. We do not ship to Alaska, Hawaii, U.S. territories, or Canadian territories at this time.
How much does shipping cost?
Shipping is free for all eligible destinations listed in our Shipping Policy.
When will my order ship?
Orders are usually prepared within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Orders placed after 6:00 PM Central Time, or on weekends and holidays, generally begin processing on the next business day.
How long will delivery take?
Estimated transit time is 3–6 business days for the contiguous United States and 5–8 business days for mainland Canada. These are estimates and may vary due to carrier delays, weather, or other events outside our control.
How can I track my order?
Once your order ships, we will send a shipping confirmation email with the carrier name and tracking number.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. We do not accept cash, checks, or money orders.
What is your return window?
You may request a return within 30 calendar days after delivery. The item must be unused and in its original packaging, with all parts and accessories included.
How do I start a return?
Contact us at info@teguoffer.com or +1 832-845-7745. Include your order number, the item you want to return, and the reason. For damaged, defective, or incorrect items, please include photos or a short video. Do not send the item back before receiving return instructions.
Who pays for return shipping?
Return shipping is free for approved returns. We do not charge a restocking fee.
What if my item arrives damaged or defective?
Contact us as soon as possible, preferably within 30 calendar days after delivery. Please provide photos or a short video and do not continue using a damaged or faulty item, especially if it is a toy intended for a child. We will review the issue and arrange a return, replacement, or refund. Replacements depend on availability.
When will I receive my refund?
After we receive and inspect your return, we usually process the refund within 1–2 business days. The refund is sent to the original payment method. It may take an additional 7–10 business days to appear on your statement, depending on your bank or payment provider.
Can I cancel or change my order?
Contact us as soon as possible at info@teguoffer.com or +1 832-845-7745. If your order has not shipped, we will do our best to help. Once an order has shipped, changes may not be possible.
How do I know which toys are safe for my child’s age?
Each product page includes the age recommendation and any safety warnings provided by the manufacturer or supplier. These recommendations are based on safety considerations, not on a child’s intelligence or maturity. A toy marked for children under 3 does not contain small parts that present a choking hazard. A toy marked for children 3 and older may contain small parts and should be kept away from younger children. If you are unsure, contact us before ordering at info@teguoffer.com or +1 832-845-7745.
Do you charge sales tax?
We do not collect or charge sales tax on orders placed through our website. The amount shown at checkout is the amount charged.
How do I contact you?
Email: info@teguoffer.com
Phone: +1 832-845-7745
Address: 7470 Ashburn St, Houston, TX 77061, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CST)
A contact form is available at the bottom of our Contact Us page. We look forward to hearing from you, and we welcome you to visit our website and shop with us.