We know that buying toys online sometimes means you are not sure whether something will be the right fit until it arrives. If an order is not what you expected, we want to make the return process as straightforward as possible.
Return Window and What Qualifies
You may request a return within 30 calendar days after delivery. Calendar days include weekends and holidays. The count starts from the delivery date shown by the carrier.
For a return to qualify, the item must be unused, in its original packaging, and complete with all parts, accessories, manuals, and tags that were included. If an item does not meet these conditions, we will contact you before processing the return.
How to Start a Return
Contact us by email or phone to begin:
- Email: info@teguoffer.com
- Phone: +1 832-845-7745
- Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CST)
Please include your order number, the item you want to return, and the reason. For damaged, defective, or incorrect items, please also include clear photos or a short video. This helps us review the issue quickly and avoid back-and-forth.
After we approve the return, we will send return instructions along with a return authorization. Please do not send an item back before receiving those instructions. Returns sent without authorization may be delayed or may not be accepted.
Return Method and Address
Approved returns must be sent by mail to:
Teguoffer
7470 Ashburn St
Houston, TX 77061
United States
Return shipping is free for approved returns. We do not charge a restocking fee.
Two Situations, Two Sets of Expectations
We separate returns into two categories so responsibilities are clear from the start.
| Customer Remorse | Defective or Incorrect Item | |
| What it means | You changed your mind, ordered the wrong item, or no longer need it | The item arrived damaged, faulty, or different from what you ordered |
| When to contact us | Within 30 calendar days after delivery | As soon as possible, preferably within 30 calendar days after delivery |
| Item condition required | Unused, original packaging, all parts included | Keep the item and packaging as received; do not continue using a damaged or faulty item |
| Photos or video | Not required | Required to help us review the issue |
| Return shipping | Free for approved returns | Free for approved returns |
| Restocking fee | None | None |
| Resolution | Refund to original payment method | Return, replacement, or refund; replacements depend on availability |
For defective or incorrect items, we will review the issue and arrange a solution. If you prefer a replacement, please tell us when you contact us so we can check availability. Some toys may have limited stock, and we want to be upfront about that.
For remorse returns, please keep the item unused and properly packed until the return is approved and shipped. This helps ensure the item arrives back in resellable condition.
Refunds
After we receive your return, we inspect it to confirm it meets the return conditions. Following inspection, we usually process the refund within 1–2 business days. The refund is sent to the original payment method. It may take an additional 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
If you have questions about a refund after it has been processed, contacting your payment provider directly is often the fastest way to get a status update. You are also welcome to reach us at info@teguoffer.com or +1 832-845-7745, and we will help where we can.
A Note About Toy Returns
For safety and hygiene reasons, some items may not be eligible for return once opened. This can include items that come into direct contact with a child’s mouth or skin. If you are unsure whether an item qualifies, contact us before opening the packaging, and we will let you know.
If you receive a toy that appears to have a safety issue — such as a loose small part, a sharp edge, or a battery compartment that does not close properly — please do not let a child use it. Contact us right away with photos, and we will treat it as a defective item and review it under this policy.